Terms and Conditions for AL Raiqa Shops

Effective Date: 19-01-2026

These Terms and Conditions ("Terms") govern the sale and purchase of products, including honey, chocolates, and dates, from AL Raiqa Shops, located in Dubai, UAE ("the Shop," "we," "us," or "our"). By accessing or purchasing products from AL Raiqa Shops, you ("the Customer," "you," or "your") agree to abide by these Terms. If you do not agree with these Terms, you should not proceed with any purchase.

1. Products and Availability

1.1 Product Description:
AL Raiqa Shops offers a variety of premium honey, chocolates, and dates, sourced from reputable suppliers. We strive to accurately describe and display products, but we do not guarantee that all products will be available at all times. In some cases, we may update product availability and descriptions without prior notice.

1.2 Product Availability:
While we make every effort to ensure our products are in stock, product availability is subject to change. If a product is unavailable after an order is placed, we will notify you as soon as possible and offer alternatives, a refund, or store credit, as applicable.

1.3 Pricing:
All product prices are listed in AED (United Arab Emirates Dirham). Prices are subject to change without prior notice. Any applicable taxes, delivery charges, and handling fees will be calculated at checkout.

2. Orders and Payments

2.1 Order Process:
To purchase products, you must follow the order process via our online store or purchase in person at our physical location. Once you submit an order, you agree to pay for the products and any associated costs (e.g., shipping, taxes, etc.).

2.2 Order Confirmation:
After submitting your order, you will receive an order confirmation email with details of your purchase. This confirmation serves as an acknowledgment of your order and does not constitute acceptance of your order by AL Raiqa Shops.

2.3 Payment Methods:
We accept various payment methods, including major credit/debit cards (Visa, MasterCard, etc.), cash on delivery (COD), and other payment options as available in-store or online.

2.4 Payment Authorization:
By placing an order, you authorize AL Raiqa Shops to process the payment for your order. If we are unable to verify your payment information, your order may be canceled or delayed.

3. Shipping and Delivery

3.1 Shipping Methods:
We offer a variety of delivery options, including same-day delivery, standard delivery, and in-store pickup. Shipping charges and delivery times will be calculated at checkout based on your location within Dubai or the UAE.

3.2 Delivery Charges:
Shipping charges are not included in the product price and will be added at checkout. Delivery charges are non-refundable once the order has been dispatched.

3.3 Risk of Loss:
Risk of loss or damage to the products passes to the Customer once the products are handed over to the carrier for delivery. AL Raiqa Shops is not liable for any lost or damaged goods after they have been shipped.

3.4 International Shipping:
At this time, AL Raiqa Shops only offers shipping within the UAE. If you wish to ship outside the UAE, please contact us to inquire about international shipping options.

4. Returns and Refunds

4.1 Return Policy:
We accept returns only for damaged, defective, or incorrectly delivered products. To be eligible for a return, products must be unused, unopened, and in their original packaging. Returns must be requested within 7 days from the date of delivery or purchase.

4.2 Refund Process:
Once a return is approved, refunds will be processed to the original payment method or as store credit, depending on the customer’s preference. Shipping and delivery charges are non-refundable.

4.3 Non-returnable Products:
Certain products such as opened food items, including honey, chocolates, and dates, may not be returned unless they are damaged or defective. Please inspect products carefully upon receipt.

5. Customer Responsibilities

5.1 Account Information:
You agree to provide accurate and complete information when placing an order, including shipping address, payment details, and contact information. You are responsible for keeping your account information secure.

5.2 Use of Products:
Products purchased from AL Raiqa Shops are for personal consumption only. You agree not to resell or redistribute any products purchased from the Shop without our prior written consent.

5.3 Age Requirements:
Some of our products, particularly certain types of chocolates or honey, may have age restrictions. By placing an order, you confirm that you are of legal age to make purchases under UAE law.

6. Intellectual Property

6.1 Ownership:
All content on the AL Raiqa Shops website, including product images, logos, text, and design, is the property of AL Raiqa Shops and is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License:
You are granted a limited, non-exclusive, and non-transferable license to access and use the content on our website solely for personal, non-commercial purposes. Unauthorized use of any material from our website is prohibited.

7. Limitation of Liability

7.1 No Warranty:
To the fullest extent permitted by law, AL Raiqa Shops makes no representations or warranties regarding the quality, availability, or accuracy of the products offered. Products are sold "as is" without any express or implied warranty.

7.2 Limitation of Liability:
AL Raiqa Shops' liability for any claim arising out of your use of the website or the products sold is limited to the amount you paid for the product. We are not responsible for any indirect, incidental, or consequential damages, including loss of profits, arising from your purchase or use of our products.

8. Privacy and Data Protection

8.1 Privacy Policy:
By using our services and making purchases from AL Raiqa Shops, you agree to our Privacy Policy, which outlines how we collect, store, and use your personal information. Please review the Privacy Policy on our website for more information.

8.2 Data Security:
We take reasonable precautions to protect your personal information and ensure the security of online transactions, using industry-standard encryption and security protocols.

9. Amendments and Updates

9.1 Changes to Terms:
AL Raiqa Shops reserves the right to modify, update, or change these Terms and Conditions at any time without prior notice. Any changes will be posted on our website with an updated "Effective Date." Your continued use of our website or services constitutes acceptance of the revised Terms.

10. Governing Law and Dispute Resolution

10.1 Governing Law:
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates (UAE), specifically Dubai. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Dubai.

10.2 Dispute Resolution:
In the event of a dispute, the parties agree to first attempt to resolve the matter through informal negotiations. If the dispute cannot be resolved informally, the matter will be submitted to arbitration in Dubai under the applicable UAE laws.

11. Contact Information

If you have any questions or concerns about these Terms and Conditions or any products purchased from AL Raiqa Shops, please contact us at:

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